Yes.
You need a simple CRM — but the real fix is getting WhatsApp, Instagram, and email into one inbox before you touch a pipeline.
What's really going on
You are running a regulated, high-trust business on three chat apps and an inbox, with up to 10 people who can't see each other's threads. At 50–200 inquiries a month, no one remembers who promised the COA, the sample, or the price sheet. A pharma buyer who pings you on Instagram and gets no reply in 4 hours pings a competitor. The leak is not "no CRM" — it is "no shared inbox".
What to do instead
- AiSensy (₹ tiers, check current pricing) — put your WhatsApp number on the API so all 4–10 people share one inbox, with tags for "sample requested / quote sent / repeat buyer".
- HubSpot Free CRM (free, unlimited users) — one shared pipeline for the leads that survive the first WhatsApp reply. Connect your Gmail so email threads log themselves.
- A habit — end-of-day, the person on duty moves every serious inquiry from WhatsApp into HubSpot with product, quantity, and next step. Five minutes.
Do this today: open AiSensy, start the trial, and route your WhatsApp Business number through it. One person, 30 minutes.
What you're being oversold
Someone will pitch you Salesforce, Zoho One, or a "pharma CRM" with molecule tracking. At your volume that is a six-month implementation you will abandon. Freshsales is fine but heavier than you need before you have shared chat under control. Doing nothing means a handful of the 50–200 monthly inquiries silently go cold each month — for a 3rd-party manufacturing deal, even one lost repeat buyer a quarter is real money.
When to revisit this
When two people on your team reply to the same buyer without knowing, or when a buyer says "I already sent you that on Instagram."
The part worth getting right
The judgment call is whether your business is really chat-led or quote-led. If most deals close inside WhatsApp threads — samples, COAs, MOQ haggling — then AiSensy is your core system and HubSpot is the notebook behind it. If most deals actually turn on a formal quote, PO, and follow-up cycle over email, then HubSpot is the core and WhatsApp is a feeder. Pick wrong and in six months you are migrating history out of the tool you leaned on. Which side of that line do your last ten closed orders sit on?