What's really going on

200–500 inquiries a month across WhatsApp, Instagram, email and phone, split between 4–10 people, means leads are landing in personal phones and personal inboxes. Nobody knows who replied. Nobody knows which enquiry went cold. In travel, a quote that arrives six hours late is a lost booking — the client already messaged three other agencies. Your leak isn't pipeline discipline, it's channel chaos.

What to do instead

1. AiSensy (₹ monthly tiers — check current pricing) — put your WhatsApp Business number on the API so all four to ten people share one inbox, with canned replies for "Kerala 5N package?" and "Dubai visa?". This alone fixes half the mess.
2. Freshsales (free tier, paid per-user) — Indian-built, has phone and email baked in, and every enquiry from AiSensy, IG and email lands as one lead record with an owner and a next step.
3. Habit: every morning, one person reads yesterday's "no reply in 24h" list out loud in the team WhatsApp group. Do this today — open Freshsales, add a filter "Last activity > 1 day, stage = New", pin it.

What you're being oversold

Someone will pitch you HubSpot or Zoho One with quoting, itinerary builders and marketing automation. At your stage that's a six-month setup you won't finish, and Sales Hub pricing climbs fast once you're hooked on the free tier. Respond.io is strong but priced for global teams — in Coimbatore, AiSensy costs a fraction for the same WhatsApp job. Doing nothing means dozens of enquiries a month quietly going to the agency that replied first — on a travel ticket, that's real money walking.

When to revisit this

When one person is handling more than 40 live enquiries at once and can't remember who's flying when — then you need itinerary and payment tracking, not just a CRM.

The part worth getting right

One judgment call decides your setup: are your enquiries mostly repeat package tourists (Kerala, Dubai, Bali) or bespoke itineraries with 10+ messages before a booking? If it's packages, lean hard on AiSensy chatbots to qualify before a human touches it — Freshsales stays light. If it's bespoke, flip it: Freshsales becomes the brain with full conversation history per client, and WhatsApp is just one channel feeding it. Pick wrong and in three months you'll either have bots annoying high-value clients, or agents drowning in low-value repeat questions.