Why

With 4–10 reps calling on repeat industrial accounts (mining + maintenance), your unit of work is the *account and the last touch*, not the deal. Breakdown orders close before a pipeline stage could update; 6–12 month site upgrades sit frozen in a pipeline and tell you nothing about whether the rep is actually visiting. What you actually want to see as sales manager is "when did Rep X last talk to Plant Y, and what's the next action?" — that's an activity/contact CRM, not Salesforce.

What you actually need

1. Capsule CRM (~$18/user/mo Starter, ~$36 Growth) — contact-and-account centric, native Outlook 365 add-in for email + calendar sync, dead simple, has Tasks tied to contacts so post-meeting actions don't get lost. Skip the pipeline module entirely or use it loosely for the 6–12 month upgrades only.
2. Outlook Calendar as the source of truth for meetings — every site visit goes in the calendar with the account name in the title; Capsule's Outlook integration logs it against the contact automatically. No double entry.
3. A habit — Friday 15-minute account check-in — as sales manager, open the "Contacts with no activity in 60 days" filter every Friday. Anyone with a silent key account gets a nudge. This is the report you actually wanted.

Do this today

Start a Capsule free trial at capsule.com, install the Capsule Outlook add-in from the Microsoft AppSource store, and connect each rep's mailbox + calendar. Then import your top 30 active accounts as Organisations with the key plant contacts under each. By Monday morning every email and Teams meeting one of your reps has with a plant contact is automatically logged against that contact — and you can see at a glance who's been quiet.

What to ignore

Skip Salesforce, HubSpot Sales Hub Professional, and Pipedrive Advanced — all three are pipeline-first and will punish you for exactly the behaviour you described (fast orders, frozen long upgrades). Ignore anyone pitching "AI sales intelligence", forecasting dashboards, or Outreach/Salesloft cadences — you have 4–10 reps managing returning accounts, not an SDR team hammering cold lists.

What doing nothing costs you

With 10–50 inquiries/month across repeat industrial accounts, the cost isn't lost inquiries — it's a key plant contact going six months without a visit and quietly shifting consumables spend to a competitor when the buyer changes. One lost trading account in mining consumables is a multi-year revenue hole.

When to revisit this

When you hire an 11th salesperson or open a second region and reps start unknowingly calling on each other's accounts.