Why

120 inquiries with two people quoting is roughly 3 new leads per quoter per workday — well past what a shared sheet handles without dropped balls. The real failure mode you described is channel fragmentation: a referral comes by text to one person, a Google Business call goes to voicemail, the web form lands in a shared inbox, and no single place shows "every open lead and whose turn it is." Commercial cleaning contracts in Dallas run $2K-$10K+/month recurring, so one missed property-manager referral is a serious annual loss.

What you actually need

1. Pipedrive Essential ($24/user/mo) — one pipeline: New → Site Walk Scheduled → Quoted → Won/Lost. Every lead gets an owner and a "next activity date" — Pipedrive nags whoever owns it.
2. A web form → Pipedrive integration (native, free) — point your website form directly at Pipedrive so inbound leads create a deal automatically with timestamp and source. No more "did anyone see the form submission?"
3. A habit — the 8am lead huddle — your two quoters spend 10 minutes every morning filtering Pipedrive by "activities overdue" and "no activity scheduled." Anything older than 24 hours gets actioned before site visits start.

Do this today

Sign up for Pipedrive at pipedrive.com (14-day trial, no card), then Settings → Company → Pipelines → rename the default to "Cleaning Contracts" and set the four stages above. Add your two quoters as users, connect your website form via Pipedrive's Web Forms (LeadBooster) or a simple Zapier hookup, and import the last 30 days of open leads from your spreadsheet as deals — each one assigned to a quoter with a next-action date. By tomorrow morning, both quoters log in to a filtered view of "my deals, action due today" instead of scrolling three channels.

What to ignore

Skip HubSpot Sales Hub Professional ($100/seat/mo) and Salesforce Starter — both are wildly over-spec'd for a 5-person cleaning crew and HubSpot's "free" tier traps you the second you want web-form automation. Ignore ServiceTitan and Jobber pitches too; those are field-service ops platforms (dispatch, invoicing, route management) — useful later, but they won't fix your pre-contract lead-capture problem, which is what's actually bleeding.

What doing nothing costs you

A conservative 10% slippage on 120 inquiries/month = ~12 lost leads. Even at a 20% close rate and a modest $3,000/mo contract value, that's roughly $86,000/year of recurring revenue walking to your competitors.

When to revisit this

When you hire a third quoter or start running outbound to property management firms — then you'll need stage-level reporting and Pipedrive Advanced becomes worth the upgrade.