No.
You don't need a CRM.
Why
You're a solo operator with at most ~2 inquiries a day across six channels. That's not a pipeline problem, it's a "where did that Instagram DM go" problem. A full job-management platform with quoting, invoicing, scheduling, and CRM modules will collapse under its own weight when one person is the sales team, the operator, and the accountant. The real issue is that leads land in six different inboxes and you check them at different speeds.
What you actually need
- WhatsApp Business app (free) — port your work number, create labels: "Quoted", "Booked", "Done", "Chase". Forward every Instagram DM and web form lead into WhatsApp so one app holds the conversation.
- Google Calendar + a Google Sheet (free) — sheet columns: Date / Name / Postcode / Channel / Vehicle / Quote / Booked Date / Paid. Every booking also goes in Calendar with the postcode in the title so you can route your day.
- A habit — the 8am and 6pm sweep — twice a day, open WhatsApp, Email, Instagram DMs, and your web form. Reply to everything within 4 hours or you lose the job to the next valeter who did.
Do this today
Install WhatsApp Business from the App Store / Play Store, verify your work number, then Settings → Business tools → Labels → add "Quoted", "Booked", "Done", "Chase". Label every existing chat right now. By tonight you can see every unpaid quote and every booking without scrolling.
What to ignore
Skip QuoteIQ (~$50/mo) and HiveSuite entirely at this volume — they're priced and built for multi-van valeting operations with employees and route optimisation needs you don't have. Anyone pitching you Jobber or Housecall Pro at £30+/mo is selling you a fleet tool when you're a one-man van.
What doing nothing costs you
A conservative 20% slippage on 30 inquiries/month across six unmonitored channels = ~6 lost jobs. At even a £60 average valet, that's roughly £4,300/year of work going to whoever replied first.
When to revisit this
When you hire a second valeter or buy a second van — then QuoteIQ starts earning its keep because you actually need scheduling and dispatch.