Yes.
You need a simple CRM — but WhatsApp is the real problem, not your pipeline.
What's really going on
You're a subcontractor. Quotes come in by WhatsApp and email, 10–50 a month, across 4–10 people. That means the same lead sits in one person's phone, one person's inbox, and nobody else can see it. When a GC chases you for a revised quote, whoever picked up the first message has to be awake. That's how site quotes go cold — not because you forgot, because only one person knew.
What to do instead
- Respond.io (paid monthly — check current pricing) — one shared WhatsApp inbox so any of your 4–10 can see the thread, reply, and assign it. This is the fix.
- HubSpot Free CRM (free, unlimited users) — one shared pipeline behind the inbox: site visit booked → quoted → won/lost. Pipe email leads in too.
- Habit: every WhatsApp quote gets a line in the pipeline the same day. No line, no quote sent.
First action, in 30 minutes: open Respond.io, connect your WhatsApp Business number, invite your team, and route new chats to a shared inbox called "Inbound quotes". One person owns replies today.
What you're being oversold
Someone will pitch you Salesforce, Zoho One, or a "construction CRM" with project management, Gantt charts and job costing bolted on. You don't need that at 10–50 leads a month — you need the WhatsApp thread to stop being private. Skip Wati too; Respond.io handles email and WhatsApp in one place, which is what you actually have. Doing nothing costs you the quotes where the GC messaged on a Saturday and your guy was on site Monday.
When to revisit this
When you're quoting more than one trade or region and need separate pipelines per project type — then a real CRM earns its seat cost.
The part worth getting right
The judgment call is whether your 4–10 are mostly office staff quoting, or mostly site staff who reply from their own phones between jobs. If it's office — Respond.io shared inbox plus HubSpot free, done, one afternoon. If it's site staff on personal WhatsApp numbers, a shared inbox alone won't save you; you need a single WhatsApp Business number everyone routes through, and a rule that personal-number quotes don't count. Get that wrong and in six months you'll have the software and still be losing leads to someone's phone.