Yes.
You need a simple CRM — and the reason is the $1.4M deals, not the volume.
What's really going on
You have four channels, up to ten people, and a deal range that spans three orders of magnitude. That mix is what kills you — not lead count. A $4K print job and a $1.4M agency retainer get chased the same way, or the big one gets a stale reply on day 4 because nobody knew whose turn it was. You don't need automation. You need one shared board where every lead has a name against it, a stage, and a predicted value.
What to do instead
- HubSpot Free CRM (free, unlimited users) — one pipeline, custom deal value field, owner assigned per lead. Handles 4–10 people sharing ownership without paying a rupee.
- Respond.io (paid monthly, check current pricing) — pipes Instagram DM and WhatsApp into one inbox so those threads stop dying on someone's phone. Connect it to HubSpot so a DM becomes a lead with an owner.
- Habit: every Monday, 15 minutes, one person reads out every deal over ₹10L and who touched it last. That meeting matters more than the tool.
First action today: in HubSpot, create one pipeline with five stages (New / Qualified / Proposal / Negotiation / Won), add a "Predicted Value" property, and import the last 30 days of leads with an owner name on each.
What you're being oversold
Someone will push you toward Sales Hub, Salesforce, or a Freshsales paid tier because your top deal size makes their commission look good. You do not need workflow automation, forecasting AI, or sequences at 4–10 people. Skip Folk too — it's built for lighter agency pipelines, not a business also running dropship volume. The real cost of stalling isn't in the small jobs; it's one $1.4M conversation going cold because three people thought someone else was replying.
When to revisit this
When you're losing track of which teammate owns which big deal in the HubSpot free tier, or when Instagram DMs start outpacing what one person can triage in Respond.io.
The part worth getting right
The judgment call is whether your business is really one pipeline or two. If the $4K print jobs and the $1.4M agency retainers move through the same stages with the same people chasing them, one pipeline works and HubSpot Free carries you a year. If they're actually two different sales motions — transactional print orders on one side, long relationship deals on the other — mixing them in one board will hide the big ones behind the noise of the small ones, and you'll rebuild in six months. Which one is this?